 Member Management |
Member Management is central to the success of any facility in the competitive market of health and fitness. Clubware 2.0 enables successful member management at the core of your business by freeing your staff from time consuming and repetitive processes and allowing them to focus on the most important aspect of your business – your clients. Take bookings, issue invoices and take payments for sun-bed appointments, assessments, personal training sessions and more. Clubware 2.0’s Member Management suite allows you to deliver excellent customer service without compromising your ability to run a profitable business. |
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#1. Comprehensive member information can be stored.
100% Flexible Account Types
With Clubware 2.0’s account template system you can design a range of membership products that will appeal to your clients and your staff can assign them accurately and efficiently. Create an unlimited number of regularly debited memberships, Concession Cards, charge accounts and more. You have total control over your business.
Comprehensive Member Histories
All of your members interactions with your facility are stored and easily accessible so you can make informed decisions concerning member retention strategies. Store name, addresses, contact details, photos, email addresses, marital status, date of birth, health issues, emergency contacts and much, much more. Over time build up a comprehensive picture of your members with class History, achievement, assessment visit histories, POS purchase histories etc – get a full and accurate picture of your members enabling you to serve them better. Print photos on ID-Cards and quick, secure identification of members at the Front Desk.
Prospects
Built-in pre-sales questionnaires allow you to get an accurate idea of the client’s interests and develop strategies for member retention. Quickly and easily correspond with members or prospects concerning special offers or important reminders via Clubware 2.0’s integrated correspondence tools.
Reporting
Clubware 2.0’s customisable reporting tools enable you to accurately report on member retention indicators. Make informed decisions about the key elements affecting member retention.
Synchronisation
Synchronise member data between multiple sites and head office, as well as synchronisation of data to and from selected billing companies. Whether you are a standalone facility or part of a multi-franchise organisation that shares member visit and billing histories over a WAN Clubware 2.0 has you covered.
