Retail Management

With the desire to offer a one-stop shop, health clubs are now equipped with additional facilities such as cafés, internet lounges, juice bars, sporting equipment shops, etc. These are intended to add to the club’s appeal and encourage members to spend as much time at the club as possible. The increased convenience for members unfortunately means greater complexity for the club management. As much as you would like to satisfy all of your members’ needs, the reality is these complementary services are most likely not your area of expertise. The Clubware 2.0 Retail Management Suite can assist in the administration of your retail activities.

Clubware provides a fully-featured, touch screen compatible Point of Sale (POS) Screen which can be used for selling stock, membership payments, lodging sales against members and recording loyalty points. You can accept payments by cash, EFTPOS, credit card, cheque, voucher or a combination of any of these payment methods. Receipts can then be printed at the time of sale and you can even locate past purchases and re-print receipts for members if needed. Discounts and refunds can also be processed immediately using the POS screen. For improved point of sale speed, the POS screen can be integrated with cash drawers and barcode scanners.

From a back-end perspective, stock control will no longer be a cause for anxiety as Clubware automatically debits your stock levels at point of sale and during stocktaking. Intuitive processes for recording shrinkage and wastage of stock are part of the professional retail management solution. Following your periodic stock take you can generate orders for items low in stock with a simple click of the mouse.

The decision-making process is supported by the richness of information recorded. For instance, a summary of your members’ purchase histories can provide some insight into consumption patterns, which could possibly serve as a basis for running attractive retention promotions. Stock levels for multiple branches can also be managed from a single ‘head office’ location with the availability of reporting on margins, shrinkage and profitability.

Members have come to expect more and more from their health clubs. Differentiating your club from your competitors demands going beyond the basics. With Clubware Facility Management Software, providing a professional full-service offering is achievable.

For more information on the Clubware 2.0 Retail Management Suite, contact Clubware Australia on +61 1800 114 777 or support@clubware.com.au. You can also view http://www.clubware.com.au/features/retail-management/.